General & mail
Workspace-wide defaults, the system mailer, and admin alerts.
Workspace settings
Everything here needs workspace-admin access, and most of it you’ll touch once and forget about — as opposed to the day-to-day pages everyone on the team lives in.
Security
IP allowlisting and login brute-force protection.
Integrations
API keys and outgoing webhooks.
Reports
Volume, response time, and per-agent stats.
Capture widget
Let people report problems from your own web apps, with a replay.