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Reports

Reports lives in the sidebar as its own top-level item, not tucked under Settings — but it’s still admin-only. Anyone else who lands on it just sees “Reports are for administrators.”

Three filters up top: a mailbox (defaults to all of them), a date range (7, 30 — the default — or 90 days), and a bucket interval (Day, Week, or Month) for the charts below.

  • KPI row — new conversations, replies sent, resolved, average first response time, and average resolution time, all for the selected range.
  • Volume over time — new conversations, replies, and resolutions per bucket.
  • Busiest hours — new conversations by hour of day, in UTC regardless of your own timezone setting.
  • By agent — replies sent and conversations resolved per agent.
  • By mailbox — only shows up when the mailbox filter is set to all of them; picking a specific mailbox hides it, since it’d just repeat the KPI row.

There’s no export or download button — if you need the numbers elsewhere, you’re reading them off the screen.